Refund & Cancellation Policy

Last updated: 17 July 2026

This policy applies to services sold by Puranjay Infosol Pvt Ltd (CIN: U74999WB2018PTC226798) under the C‑Quence and Nova brands.

1. Setup fees (one‑time)

• Before work begins: if you cancel before we start template customisation or data migration, your payment is refunded in full, minus any payment‑gateway charges.
• Prepaid (15% offer) orders: paying the setup fee upfront does not reduce your refund rights. The same milestone rules below apply to the amount you actually paid.
• After work begins: setup fees cover real work — design customisation, catalogue migration, payment and domain configuration, compliance pages and training. Once work has started, fees for completed milestones are non‑refundable; any unstarted milestones are refunded proportionately.
• If we fail to deliver: if C‑Quence cannot deliver the agreed go‑live scope within the agreed timeline (excluding delays caused by missing inputs from your side or third‑party approvals such as app stores), you may cancel and receive a refund of fees paid for undelivered scope.

2. Monthly maintenance

• Your first 3 months of maintenance are free from go‑live.
• Maintenance is billed monthly via an auto‑debit mandate you can view or cancel anytime. Cancel with 30 days' notice; you will not be charged after the notice period ends.
• Maintenance fees already charged for a completed service month are non‑refundable. If you cancel mid‑cycle, service continues to the end of the paid period.

3. Third‑party costs

Amounts paid to third parties on your behalf or by you directly — domain registration, Apple/Google developer accounts, SMS/WhatsApp credits, payment‑gateway charges — follow those providers' own refund rules and are not refundable by C‑Quence.

4. Your data on exit

Whatever the reason for cancellation, your data is yours: we provide a full export of your products, orders, customers and invoices in standard formats within 30 days of your request.

5. How to request a refund

Email [email protected] with your business name and invoice number. Approved refunds are processed to the original payment method within 7–10 business days.

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